In my previous post I talked about creating Azure DevOps(ADO) Task from ITSM Incident. I am going to talk about another use case today. We will create ADO User Story work item from ITSM Change Management Ticket. As mentioned in my previous post, Engineering team is using ADO to track their activities, where as rest…
Tag: Service Now
Service Now Change Management using Powershell
In previous post, I talked about Service Now Incident management using Powershell. In this blog, I am going to talk about Change management using Powershell with an example. Again, the scenario remains the same, still trying to automate a lot of stuff and this time leveraging Service Now Change management. In one of my previous…
Service Now Incident Management using Powershell
IT Incident Management using Service Now tool is very common in most organizations now-a-days. Service Now is one of leading ITSM tool available in market. Few months back, I was tasked with automating some of our Service administration process.While automating server process of server administration, I started exploring options to automate Incident management using Powershell….